Privacy Policy

1. Overview

At DROPIFY TECHNOLOGIES INC. ("Company", "we", "us"), doing business as Textme.bio, we provide services to web creators and audiences—including the sale of digital products, membership management, video courses, SMS-based marketing/outreach, and the management of Discord communities—to help monetize online business activities. This Privacy Policy governs our practices for all communications between the Company and Users (which includes both creators and their audience) through:

• Our website(s) (including dropify.net, textme.bio, and any other domains operated by us)
• Mobile, computer, or tablet-based applications now or developed in the future
• All other services provided by the Company (collectively, the "Website")

By accessing or using our Website, you agree to this Privacy Policy and our Terms of Use. If you do not agree to these terms, please do not access or use our services. For any questions, please contact us at [email protected] prior to submitting any information.

This platform is provided "as is" and "as available" without any warranties—express or implied. By using our services, you acknowledge and accept the inherent risks associated with the use of online platforms.

2. Consent and Legal Basis

Consent and Age Requirement:

• Creators: By creating an account on our Website, creators consent to the processing of their personal and transactional data as required for operating the platform.
• End Users (Audience/Subscriber): End users consent by signing up and, when applicable, by sending a text message to a creator's linked phone number. This act both grants access to the creator's bio page and signifies consent to receive SMS marketing and transactional messages.
• Regulatory Compliance: Where required by TCPA (U.S.) and CASL (Canada), we obtain and record explicit consent for SMS communications.
• Age: Our services are intended solely for individuals 18 years of age or older. We perform a basic check to ensure compliance; however, no additional age verification measures are implemented.

Legal Basis:

We process your data based on your explicit consent (when necessary), contractual obligations, and to fulfill our legal obligations. Our practices comply with applicable US and Canadian laws regarding privacy and data protection.

3. Information We Collect and Store

A. Personal Information

When you create an account or interact with our Website, we collect personal identifying information including, but not limited to:

• Full name
• Email address
• Phone number
• Age
• Retention: Personal information is retained until you request deletion. We maintain this data to support your continued use of our services and for legal compliance.

B. Transactional Information

We collect records of digital product purchases, memberships, video course transactions, and related data processed via Stripe.

Retention: This data is retained in accordance with Stripe's policies and applicable legal requirements.

C. SMS Communication Data

We record SMS messages (including opt-in and opt-out requests) used for transactional and marketing purposes.

Retention: SMS communication data is retained until deletion unless otherwise restricted by law.

D. Technical and Usage Information

We automatically collect technical data including:

• IP addresses
• Device and browser information
• Cookies and other tracking technologies (via Builder.io)
• Geolocation data, system configuration, metadata, and usage patterns
• This information helps us improve the Website and user experience.

E. Uploaded Information

Users may upload personal identifying information to enhance their experience. We advise uploading only the minimum necessary information.

4. How We Use Your Information

We use your information to:

• Operate and Secure the Platform: Ensure the Website functions safely and securely.
• Facilitate Payments and Transactions: Process digital purchases, memberships, and related transactions.
• Provide Customer Support: Address inquiries, resolve issues, and enhance user experience.
• Marketing and Communication: Send updates, promotions, and transactional messages via email and SMS (with explicit consent).
• Platform Enhancements: Analyze usage trends and improve our services.
• Remarketing: Engage in remarketing activities through third-party services (e.g., Google Ads, Facebook Ads) using only the minimal data necessary.
• Note: We do not use personal identifying information for unrelated commercial purposes or share it with third parties for their marketing.

5. Data Retention

• Personal Data: Retained until a deletion request is received.
• Transactional Data: Retained in accordance with Stripe's policies.
• SMS Communications: Retained until deletion, as required by applicable law.
• Technical & Analytics Data: Retained as needed for service improvement and security.

Upon termination or inactivity (3 years without access), user accounts and associated data may be terminated and deleted, except for any data we are legally required to retain.

6. Data Security and Storage

We implement technical and organizational measures to safeguard your personal data:

Infrastructure:

• Data is stored on AWS (US-based) servers, with additional protection provided by Cloudflare and Supabase.
• Analytics and other non-personal data are managed via Builder.io and other approved services.

Encryption & Access Controls:

• Personal data is encrypted both in transit and at rest.
• Access is restricted to authorized personnel only.

Breach Notification:

• In the event of a security breach, we will notify affected users as soon as reasonably possible and in compliance with the minimum requirements under US state laws and Canadian PIPEDA. We are not liable for breaches due solely to third-party provider failures unless caused by our negligence.

Despite best efforts, no system can be 100% secure. By using our services, you acknowledge and accept this risk.

7. User Rights and Responsibilities

Under applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request amendments to any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (note: deletion of transactional data is subject to Stripe's policies and legal obligations).
• Restriction: Request a restriction on data processing under certain conditions.
• Portability: Request a copy of your data in a structured, portable format.
• Complaints: Lodge a complaint with the relevant supervisory authority (e.g., the Office of the Privacy Commissioner of Canada).

How to Exercise Your Rights:

Contact our dedicated privacy contact:

Jonathan — [email protected]

Users are responsible for providing accurate information. By using our services, both creators and end users agree to indemnify and hold harmless DROPIFY TECHNOLOGIES INC. from any claims or liabilities arising from their use of the Website or non-compliance with this Policy.

8. Cookies, Tracking, and Remarketing

Cookies:

• We use cookies (via Builder.io and similar technologies) to enhance your experience, recognize returning users, and store login credentials. Adjusting your browser settings may affect Website functionality.

Tracking:

• We do not engage in third-party tracking beyond our own platforms.

Remarketing:

• We may provide minimal user data to third-party remarketing services (e.g., Google Ads, Facebook Ads) solely to present targeted advertisements. This data is limited to what is necessary and does not include sensitive personal information.

9. Third-Party Services and Applications

We work with various third-party providers to operate and improve our services. These include:

• Payment Processing: Stripe (Stripe Privacy Policy)
• Messaging and SMS: Twilio, Voiceflow, WhatsApp, Twitter, Instagram
• Analytics & Tracking: Google Analytics, Microsoft Clarity, TikTok Ads, Facebook Ads, Google Ads
• Data Infrastructure & Storage: AWS, Cloudflare, Supabase, Hasura, Coda
• Platform Tools: Builder.io, Autocode
• Additional Services: Langchain

We have contractual agreements with these providers requiring them to protect your data. However, we are not responsible for their privacy practices. Please review their individual privacy policies.

10. International Data Transfers

Data may be transferred internationally in the course of our operations. We take appropriate measures—such as Standard Contractual Clauses or equivalent safeguards—to ensure your personal data is protected during such transfers in accordance with applicable US and Canadian legal standards.

11. Discord Communities and SMS Marketing

Discord Communities:

Creators may use our platform to manage Discord communities. Data processed within these communities is subject to our standard data protection measures and applicable SMS regulations.

SMS Marketing:

• SMS communications are sent only after a double opt-in process.
• By sending a text message to a creator's linked phone number, you consent to receive SMS marketing and transactional messages.
• Only users aged 18 and older may opt in, and users may opt out at any time by texting STOP to the designated number.
• Our SMS practices comply with TCPA (U.S.) and CASL (Canada).

12. Disclosure of Personal Information

We may disclose personal data when required by law or under the following circumstances:

• In response to lawful requests from public authorities (e.g., to meet national security or law enforcement requirements).
• As part of a business transaction (e.g., sale or acquisition of assets), in which case data may be transferred to the prospective buyer.
• To protect our rights, property, or safety, or those of our Users or others, including for fraud protection and credit risk reduction.

13. Limitation of Liability and Indemnification

Limitation of Liability:

• DROPIFY TECHNOLOGIES INC. (d/b/a Textme.bio) is provided on an "as is" and "as available" basis. We make no guarantees regarding security or uninterrupted access.
• To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from data breaches, privacy issues, or your use of the Website.
• Our liability for any breach of personal information is limited to the extent that we have implemented reasonable security measures. We are not responsible for actions or omissions by our third-party providers unless caused by our negligence.

Indemnification:

• Users (both creators and end users) agree to indemnify and hold harmless DROPIFY TECHNOLOGIES INC. from any claims, damages, or liabilities arising out of or in connection with their use of the Website or failure to comply with this Privacy Policy.

Dispute Resolution:

• Any disputes arising out of or relating to this Privacy Policy shall first be addressed through mediation. If unresolved, disputes will be submitted to binding arbitration.
• The governing law and venue for legal proceedings will be determined based on the affected user's location, with a default venue being the jurisdiction where our headquarters are located, subject to applicable consumer protection laws.

14. Accessing, Correcting, and Deleting Your Personal Information

If you wish to access, correct, or request deletion of your personal information, please contact us at [email protected].

• We will process such requests within a reasonable time after receipt.
• Note that deleting your personal data may result in termination of your account and may affect your ability to use the Website.
• Inactive accounts (no access for 3 years) may be terminated without notice, along with associated personal information, except as required by law.

15. Changes to This Policy

This Privacy Policy may be updated or amended from time to time.

• Notification: We will notify Users of significant changes via email and on-site notifications.
• Effective Date: Amendments are effective after a minimum notice period—typically 30 days—unless otherwise required by law.
• Continued use of our services constitutes acceptance of the updated terms.

16. Contact Us

For any questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact:

Jonathan

Email: [email protected]

DROPIFY TECHNOLOGIES INC. (d/b/a Textme.bio)

We aim to respond to all inquiries within 7 days.